How we handle data, privacy, and account information.

Details

1. Introduction Welcome to Norvela.studio ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website https://norvela.studio and use our AI reselling services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website and services immediately. 2. Information We Collect 2.1 Personal Information We may collect personal information that you voluntarily provide, including: Account Information: Name, email address, phone number, billing address, and company details. Payment Information: Credit card details or other payment method information (processed securely by third-party payment processors such as Stripe or PayPal). Communication Data: Records of your correspondence with our support team at contact@norvela.studio. 2.2 Usage Data We automatically collect information about how you interact with our website and services: Device Information: IP address, browser type, operating system, and device identifiers. Activity Logs: Pages visited, time spent on pages, clicks, and navigation patterns. Transaction History: Purchases, subscription details, and service usage records. 2.3 AI Interaction Data As an AI reseller, we facilitate access to third-party AI platforms. This includes: Prompts and Inputs: Text, images, documents, or other data you submit to AI services through our platform. AI Outputs: Responses, generated content, or results produced by the AI models. API Usage Metrics: Token counts, request timestamps, and feature usage statistics. 3. How We Use Your Information We use the collected information for the following purposes: Service Provision: To resell, manage, and deliver AI services to your account. Account Management: To create and maintain your account, process payments, and manage subscriptions. Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance via contact@norvela.studio. Service Improvement: To analyze usage trends, monitor performance, and enhance our offerings. Legal Compliance: To comply with applicable laws, regulations, and legal processes. Communication: To send service updates, billing notices, and marketing communications (where permitted). 4. How We Share Your Information We do not sell your personal information. We may share data in the following circumstances: 4.1 AI Service Providers We resell services from third-party AI providers (such as OpenAI, Anthropic, Google, Midjourney, and others). Your prompts, inputs, and usage data are transmitted to these providers to generate AI outputs. Their processing is governed by their respective privacy policies and data processing agreements. 4.2 Service Providers We engage trusted third parties to perform functions on our behalf, including: Payment processing Cloud hosting and data storage Analytics and performance monitoring Customer relationship management (CRM) 4.3 Legal Requirements We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users. 4.4 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. 5. AI Data Processing & Your Content 5.1 Data Flow to AI Models When you use our resold AI services, your inputs are sent to the underlying AI providers' infrastructure. We do not control how these providers process data internally, but we select partners with strong privacy commitments. 5.2 Training and Model Improvement Unless explicitly stated otherwise in your service agreement: We do not use your data to train our own AI models. Third-party AI providers may have their own policies regarding data retention and model training. We encourage you to review their privacy policies. 5.3 Data Retention for AI Interactions We may retain logs of AI interactions for: Billing and usage verification Technical troubleshooting Compliance and audit purposes Retention periods vary based on your subscription tier and applicable legal requirements. 6. Cookies and Tracking Technologies We use cookies and similar technologies to: Maintain your session and authentication status Remember your preferences Analyze website traffic and usage patterns You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality. 7. Data Security We implement industry-standard security measures to protect your information, including: Encryption: SSL/TLS encryption for data in transit; AES-256 encryption for data at rest where applicable. Access Controls: Role-based access restrictions for our internal systems. Monitoring: Regular security audits and intrusion detection. However, no method of transmission over th